"Your cherished items, with you for years to come."

At aucentic / OPUS, we offer the finest suitcases that combine outstanding durability with functional beauty. To ensure that your valuable travel companion can be used with peace of mind for many years to come, we provide repair and warranty support.

*Only products purchased from authorized retailers are eligible.
*Your warranty card, delivery note, order confirmation email, etc., serve as proof of purchase, so please keep them safe.

At aucentic, we offer a three-tiered warranty program designed to provide long-term support for your suitcase even after purchase.

For two years from the date of purchase, we will cover all repair costs, parts fees, and round-trip shipping, not only for defects due to normal use but also for damage and problems occurring when checked in with an airline at an airport or similar location. In the event of flight-related trouble, you can rest assured that we will take care of it without any burden to you.

For the second and third year, repairs for defects and damage under normal use will be handled with no charge for repair costs or parts (※customer is responsible for round-trip shipping costs only).

Even after three years, to ensure you can continue to use your valuable suitcase for a long time, we offer paid maintenance at "free repair labor + paid parts" (※with round-trip shipping borne by the customer). Our dedicated staff will replace and adjust parts, making it ready for comfortable travel once again.

If a malfunction occurs that impairs the suitcase's functionality under normal use and when checked in with an airline, we will repair or replace it according to the warranty period mentioned above.

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◯Examples of free repairs (within warranty period)

• Broken, poorly rotating, or detached casters (wheels)
• Malfunctioning or broken trolley handle (telescopic handle)
• Malfunctioning TSA lock or key
• Warped frame, cracked or broken body occurring while checked in by an airline
  (※During the 2-year Premium Care warranty period)

※We may ask about the conditions under which the malfunction occurred when you submit your request.

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◯Examples of repairs that will be charged

• Parts replacement due to deterioration of casters or handles that occurred in the third year or later
• Damage caused by intent, negligence, or incorrect use
• Surface scratches, abrasions, dents, and dirt that occurred during use (cosmetic changes that do not affect functionality)
• Tears or fraying of the interior lining (e.g., zipper breakage due to overpacking)

Please note that even within the warranty period, repairs may be subject to a fee or refused due to the product's construction in the following cases:

• Products purchased from unauthorized stores are not covered by the warranty, as we cannot guarantee their quality.
• Cosmetic changes that do not affect functionality.
• Changes such as scuffs, surface dirt, or minor dents resulting from use that do not affect the suitcase's usability or rolling function are not covered by the warranty.
• Damage caused by intentional acts, negligence, or excessive overloading beyond the intended capacity.
• Damage caused by natural disasters such as fire, flood, or earthquake.
• Products that have been independently modified or repaired by repair shops other than our company.
• Damage or loss of contents stored inside the suitcase (only the suitcase body is covered by the warranty).

Premium Care Warranty remains unchanged, with the eligible term increasing by 2 years after the initial 2 years from purchase.

For more details, please refer to the image above.

Please check the details regarding repairs below.

For questions not covered above, please refer to the detailed information on each product page, or contact us via the chat icon in the bottom right corner of the site or through our official LINE account.