について
Re-production Program
That which is completed the more it is used, that is the aesthetic of OPUS.
A suitcase that has accompanied you on many trips will, over time, bear the unique marks and atmosphere of only one person.
Re-Production is a repair program for customers who have used an OPUS suitcase for more than 3 years, restoring it to a travel-ready condition by replacing key components.
It is not just a simple repair service, but embodies the value of a 'regeneration program that breathes new life' into the suitcase.
Airplane
Plan
This program is available only to customers who have owned the product for three years or more.
It is a program that replaces the main exterior parts of your OPUS carrier, restoring it to a condition close to that of a new product.
The parts eligible for replacement and their prices are as follows:
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Price: 10,800 yen (tax included)
* Includes parts cost, replacement labor cost, and round-trip shipping fee
Parts to be replaced
1. Wheels
2. TSA-approved lock
3. Telescopic handle
4. Top handle and side handle
5. Light cleaning
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Each part is carefully replaced, allowing your OPUS suitcase to be used for even longer.
Why OPUS Can Offer This
The regeneration made possible by aluminum
'Repair and Inheritance,' a concept difficult for typical luggage, has been realized by OPUS through its high-quality aluminum body and detachable design.
Its structure allows for easy part replacement, ensuring that it can maintain its new-like functionality even after prolonged use.
No matter how excellent the material, parts naturally wear out with repeated travel.
Therefore, OPUS was designed not with the premise of "it's over if it breaks," but with "restoration for the next journey."
This program is more than just a repair; it is the embodiment of OPUS's philosophy, aiming for values that span generations.
フロー
Re-Production Procedure
1. Application Submission
You can easily apply online.
2. Carrier Shipment
Please send your product to the OPUS designated center as instructed.
3. Parts Replacement and Quality Inspection
Our professional staff will carefully replace parts and thoroughly inspect the product's condition and functionality.
4. Product Return
The carrier with replaced parts will be shipped back to you.
- Frequently Asked Questions -
Q. Can I use the Re-Production program for a suitcase less than 3 years old?
It is a special program to restore your long-loved suitcase to a beautiful and functional state.
For customers whose products are less than 3 years old, we will guide you through the repair service under the existing warranty policy.
Q. Will it be in the same condition as a new product after using the program?
However, scratches and small marks remaining on the aluminum body will remain as memories of your travels.
This is part of the 'beauty created by time' that OPUS values, and it becomes a record of one person's unique journey.
Q. How long does the repair take?
However, the schedule may vary depending on the reception status and shipping region, so if you are in a hurry, please inquire in advance.
Q. Where should I send it? Is shipping included?
Please send the product to the designated OPUS center as instructed.
Shipping is included in the program fee (10,800 JPY), so there are no additional costs.
※ For international shipments, please inquire separately.
Q. Can I replace only some parts?
If you wish to replace only some parts, please use our separate parts sales or self-repair kits.
We also provide support for customers who wish to repair themselves.