For more details, please check the dedicated page below.
https://aucentic.com/pages/showroom-tokyo

Only the "STRIPE ALUMINUM SUITCASE (2 sizes)" and the "ITALIAN SAFFIANO LEATHER TOTE" are available to try at "TORDUS" on the 7th floor of Yurakucho Marui.

▼Yurakucho Marui 7F "TORDUS"
Hours: 11:00 AM - 8:00 PM
Address: 2-7-1 Yurakucho, Chiyoda-ku, Tokyo

▼Access
1-minute walk from Yurakucho Station on the JR Yamanote Line
3-minute walk from Ginza Station on the Tokyo Metro Ginza Line
3-minute walk from Ginza-itchome Station on the Tokyo Metro Yurakucho Line

Click here for the Yurakucho Marui 7F floor guide.

Shipping is a flat rate of 330 yen (tax included) nationwide.
Purchases of 10,000 yen or more qualify for free shipping.
*For oversized items, shipping to Okinawa/remote islands is 2,000 yen.

After your purchase, we will usually ship the product within 1-3 business days. Weekdays are considered normal business days. Please note that products are not shipped outside of business hours.
We will announce closures for New Year's, Obon, Golden Week, etc., on our website and social media.

*Please note that only online payment methods are accepted.
*Orders using convenience store payment or bank transfer will be shipped based on the payment completion date.
*Made-to-order and pre-order items will be shipped on the date specified on the product website.
*If there is a high volume of deliveries, shipping may take longer.

-Estimated delivery time-

Kanto: 1-2 days after shipping
Hokkaido/Kyushu/Shikoku/Honshu: 2 days after shipping
Okinawa and remote islands: Approximately 1 week

After your order has shipped, we will send an email containing your "tracking number" to the email address you provided at the time of purchase.

At the time of order, it is not possible to specify a date and time for delivery.
If you are unable to receive your order, please contact us via chat on the website.

For re-deliveries due to long-term absence, a flat shipping fee of 1,000 yen will be charged.

You can cancel your order unless it falls under the exceptions below. We apologize for the inconvenience, but please contact us via LINE or in-site chat, making sure to include your order number (#xxxx) and reason for cancellation.

<Examples of non-cancellable orders>

• Orders that have entered the shipping process
• Orders that have already been shipped

<Information required for cancellation>

• Order number
• Your name
• Reason for cancellation

For cancellations after the product has been shipped, you may be responsible for the return shipping costs. Additionally, for cancellations of orders exceeding 50,000 yen, you will be responsible for the payment processing fee (3.15% to 4.14% of the order amount).

To change your order details after confirmation (such as adding items, changing colors or sizes, updating the shipping address, applying coupon codes, or requesting gift wrapping), please contact us via LINE or in-site chat, making sure to include your order number (#〇〇〇〇).

Similar to cancellations, order changes are possible with the following exceptions:

• If your order is already being processed for shipment
• If your order has already been shipped

■Notes

Returns/exchanges are possible for most items.

*When returning an item, please be sure to include the delivery note/return card that came with the product.
*For returns due to customer convenience, the customer is responsible for the return shipping costs.
Please note that shipping fees from aucentic cannot be refunded.

For more details on returns and exchanges, click here

■Return Procedure
Orders can be returned except in the cases listed below. We apologize for the inconvenience, but please contact us via LINE or the in-site chat with your order number (#xxxx) and cancellation reason.

<Examples of Non-Returnable Items>

• Contact made more than two weeks after item arrival
• Items that are used, worn, washed, damaged, or altered

<Information required for cancellation>

• Order number (#xxxx) or email address used at the time of order
• Name
• Reason for cancellation

For cancellations after the item has been shipped, you may be responsible for the return shipping costs. In addition, for cancellations of orders exceeding 50,000 yen, you will be responsible for the payment processing fee (3.15% to 4.14% of the order amount).

■Packaging for Returns
・When returning an item, please use the same cardboard box in which it was delivered.
・If you have disposed of the cardboard box, we kindly ask you to provide one yourself.
・For leather bags, please return them with the packing material (paper to prevent deformation) that was included at the time of delivery.
・Please be sure to return all accessories as well.

You can return items by bringing them to "TORDAS" at Kanto Marui.
You can return items at a lower cost compared to regular return shipping fees.

Standard items: 330 JPY (tax included)
Large items: 660 JPY (tax included) (suitcases) For details, click here

Once the returned item arrives, we will sequentially confirm the returned item.
Once the return confirmation/inspection is complete, we will process the refund promptly.
It usually takes about 5 to 7 business days for the refund to be completed.

Refunds will generally be made to the original payment method.
*For credit cards and external payment services, the refund will be made to the respective payment service, not reflected in your bank account.
*If you send the item cash on delivery, the refund amount will be the original payment minus the shipping cost incurred upon receipt.

Please see below for information about our "30-day Home Trial Service" for leather items.

For details, click here

Orders can be canceled, except in the cases listed below. Please contact us via LINE or the in-site chat, making sure to include your order number (#〇〇〇〇) and the reason for cancellation.<Examples of Non-Cancellable Orders>

• If the order has entered the shipping process
• If the order has already been shipped

<Information to Provide When Canceling>

• Order number
• Your name
• Reason for cancellation

For cancellations after the product has been shipped, you may be responsible for return shipping fees. Additionally, for cancellations of orders exceeding 50,000 yen, you will be responsible for processing fees (3.15% to 4.14% of the order amount).

After your order has been confirmed, please contact us via LINE or site chat to request any changes to your order details (e.g., adding items, changing colors or sizes, changing your address, applying coupon codes, or requesting gift wrapping). Please be sure to include your order number (#〇〇〇〇).

Similar to cancellations, order changes are possible except under the following conditions:

• If the order is already being processed for shipping
• If the order has already been shipped

■Notes

Returns/exchanges are possible for most items.

*When returning an item, please be sure to include the delivery note/return card that came with the item.
*For returns due to customer's convenience, the customer is responsible for the shipping fee for the return.
Also, please note that shipping fees from aucentic cannot be refunded.

For more details on returns and exchanges, click here.

■Regarding return procedures
Please check the information at the URL below, then register your return and request a pickup.
https://aucentic.rcmr.io

■Regarding packaging for returns
・When returning an item, please use the same cardboard box that it was delivered in.
・If you have disposed of the cardboard box, we apologize for the inconvenience, but please provide your own.
・For leather bags, please return them with the stuffing (paper to prevent deformation) that was included at the time of delivery.
・Please be sure to return all accessories as well.

You can return items in person at Kanto Marui "Tordas".
This offers a more affordable return option compared to standard return shipping. If you wish to use this service, please contact us beforehand via the in-site chat or official LINE.

Standard items: 330 yen (tax included)
Large items: 660 yen (tax included) (suitcases) For details, click here

Once your returned item arrives, we will process it in the order it was received.
As soon as the return verification/inspection is complete, we will promptly initiate the refund process.
It typically takes about 5 to 7 business days for the refund to be completed.

Refunds will generally be issued to the original payment method.
*For credit card or external payment services, the refund will be issued to the respective payment service, not directly to your bank account.
*If you sent the item C.O.D. (cash on delivery), the shipping fee incurred upon receipt will be deducted from your refund amount.

For details on our "30-Day Home Trial Service" for leather items, please see below.

Details can be found here

To set up your suitcase after purchase, please select and check the relevant option below:

• Stripe Aluminum Suitcase
• Essential Luxe Suitcase
• Essential Smart Suitcase

■ Regarding repairs
Repairs and exchanges are only accepted for products purchased directly from the aucentic official store.
For more details, please check here.

■ Regarding warranty
Please check the details on the respective product page.

Even for items that are sold out, we generally plan to restock them.
However, depending on the timing or model changes, we may not restock certain items.

Additionally, prices may be revised upon restocking.

If you are in a hurry or have a specific product in mind, please feel free to contact us.

We do not guarantee product purchases.

If you register your email address using the "Notify me when back in stock" option on the right side of the product page, you will receive a notification at your registered contact information as soon as the item is back in stock.

Please take advantage of this feature.

・Does it come with an appraisal/identification report?
Our mission is to deliver high-quality products to our customers at fair prices. We considered including an identification report from an appraisal organization affiliated with the Association of Gemological Laboratories Japan (AGL), but this would increase the price of the product itself. As this is not our intention, we do not include appraisal or identification reports; only a quality guarantee certificate.

・Will the price change?
Prices may change without notice due to fluctuations in the cost of precious metals and gemstones.

・Will the quality fluctuate?
Yes. It can sometimes be difficult to source gemstones of the same quality depending on the season. Therefore, please check the "Materials" section on the product page for the latest information.

・Is it possible for the delivered product to differ from the photos?

Yes, it is. There are slight individual differences in leather items depending on the part of the hide and the season.
Therefore, there may be slight differences from the photos on the product website.
In particular, full-grain leather items retain the natural texture of the leather, so they are products that are prone to individual differences.

・Do aluminum suitcases scratch or dent easily?

Yes, they do. Aluminum is a material that is more prone to scratches and dents compared to plastic suitcases. Also, once dented, the surface generally cannot be restored to its original condition.
If you are considering an aluminum suitcase, please understand this point before making your purchase. Scratches on aluminum suitcases are generally considered to add "character."

What payment methods are available?
Only online payments are accepted.

Available payment methods:
・Credit card (VISA, Mastercard, AMEX, JCB)
・Google Pay
・Apple Pay
・QR code payment (PayPay, LINE Pay, Merpay)
・Postpaid payment (Paidy)
・Convenience store payment

*For convenience store payments, products will be shipped after payment is completed.

Receipts can only be downloaded for purchases made through the official website.
To issue a receipt, please enter the following information and log in:

1. Order number (4-5 digit order number starting with #〇〇〇〇)
2. Email address of the orderer

*Receipts can be downloaded after the product has been shipped.
*Receipts can only be issued within 6 months of shipping.

If you are unable to log in or have any other inquiries, please contact us via the chat function on the website.