We also accept repairs outside the warranty period.
Parts will be provided free of charge, but shipping and labor costs will be borne by the customer.

Thank you. Please note that even within the warranty period, we may not be able to repair damage caused by harmful or excessive use.

Please contact us via the dedicated LINE for repairs (step 2 in the repair process above).
We handle repair consultations for each individual customer.

Within the warranty period, we offer free repairs for defects under normal use. For more details, please inquire via the repair受付LINE after completing the survey. Depending on the product's condition, you may be responsible for a portion of the repair cost.
Customers are responsible for the shipping costs associated with sending items in for repair. We appreciate your understanding.
Customers are responsible for the shipping costs of mailing products.

■ For suitcase repairs: Return within 5-7 business days after product arrival (Limited to cases where parts are readily available) ■ For leather bags: Return within approximately 1 month of arrival ■ For jewelry: Return within approximately 2-5 weeks of arrival

Product Warranty

・In the event of a malfunction that renders the product unusable under normal use, we will repair it free of charge. Replacement parts will be provided free of charge, but you may be responsible for a portion of the repair costs.
・Dents and scratches on aluminum suitcases are not covered by the free product warranty. We do accept repairs for a fee.
・Scratches and dirt on the suitcase surface, wear and tear due to normal use, deterioration, and damage caused by repairs or modifications performed by repair centers not authorized by us are not covered by the warranty.

*TSA lock, handle, casters: up to 3 years / Body: up to 1 year
*Excluding external impact and deterioration over time

If a failure or defect occurs during normal use within the product warranty period that affects the use of the bag, we will repair or replace it free of charge.
If the bag can no longer fulfill its basic function of carrying items, we will repair it free of charge (we may ask you to provide details about the failure when you contact us).

■Examples of free repairs
・The bag's handle has torn off
・The bottom of the bag has come out, making it impossible to put things in it, etc.

■Examples of paid repairs
・The edge coating of the handle has peeled off
・The zipper is broken
・Scratches or stains have appeared
・The pocket is torn

Please check here for details.