repair flow

ABOUT

Repair Information

HOW

- Repair Information -

For customers who purchased from the Aucentic official website, we offer repair support for the following items.
※ Damage due to external impact or prolonged use is excluded.

Please review the information below and proceed with the steps.

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Carrier

Caster failure / malfunction / locking failure, etc.

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Leather bag

Handle / zipper broken, etc.

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Jewellery

End-part damage/chain failure, etc.

フロー

- Repair Procedure -

1. Repair request received

Please send any repair consultations or requests to the email address below.
* Inquiries received on company holidays will be processed in order starting from the next business day.

Contact Us

*If you are using a mobile email address, please set your domain to receive emails from "support@and-creator.com".

If you would like a repair, please enter the following information to the extent possible:
① Order number
② Product name
③ Date of purchase
④ Detailed inquiry
We will provide guidance in order after reviewing your submission.

2. Shipping and Receiving of Repaired Items

Please send the product requiring repair to the address we provided.
When sending, please be sure to write the following information on the waybill:
Also, to prevent loss and confusion, please enclose a memo with the following information:

aucentic Customer Service
Area to be Repaired
Customer Information (Name / Contact Information / Return Address)
Preferred Delivery Date (delivery not guaranteed)

Please remove any personal belongings from the product before shipping.
We are not responsible for the loss of personal belongings included in the package.

3. In Progress

Once the product arrival is confirmed, repairs will proceed in order.
※ No separate notifications will be provided regarding arrival or repair progress.
※ Repairs will be carried out based on the information you provided at the time of registration.

The repair period may vary depending on the product condition, repair situation, parts availability, etc.
Generally, it takes approximately 1 to 2 weeks.

ABOUT

Repair Information

HOW

- Repair Information -

For customers who purchased from the Aucentic official website, we offer repair support for the following items.
※ Damage due to external impact or prolonged use is excluded.

Please review the information below and proceed with the steps.

Carrier

Leather bag

Jewellery

フロー

- Repair Procedure -

1. Repair request received

Please send any repair consultations or requests to the email address below.
* Inquiries received on company holidays will be processed in order starting from the next business day.

*If you are using a mobile email address, please set your domain to receive emails from "support@and-creator.com".

If you would like a repair, please enter the following information to the extent possible:
① Order number
② Product name
③ Date of purchase
④ Detailed inquiry
We will provide guidance in order after reviewing your submission.

2. Shipping and Receiving of Repaired Items

Please send the product requiring repair to the address we provided.
When sending, please be sure to write the following information on the waybill:
Also, to prevent loss and confusion, please enclose a memo with the following information:

Please remove any personal belongings from the product before shipping.
We are not responsible for the loss of personal belongings included in the package.

3. In Progress

4. Return

Repaired products will be shipped sequentially.
We will cover the return shipping costs in full, so please just accept the delivery.

- Frequently Asked Questions -

We cut out intermediaries as much as possible, resulting in prices 50-80% lower than traditional brands.

Made with luxury brand materials

Establishing ethical standards, such as factory working conditions, to ensure fairness to the creators

Many of our partner manufacturers work with prominent brands and are committed to craftsmanship.

Luxury for everyday life.

ABOUT

Repair Information

HOW

- Repair Information -

For customers who purchased from the Aucentic official website, we offer repair support for the following items.※ Damage due to external impact or prolonged use is excluded.Please review the information below and proceed with the steps.

Carrier

Leather bag

Jewellery

フロー

- Repair Procedure -

1. Repair request received

Please send any repair consultations or requests to the email address below.* Inquiries received on company holidays will be processed in order starting from the next business day.

*If you are using a mobile email address, please set your domain to receive emails from "support@and-creator.com".

If you would like a repair, please enter the following information to the extent possible:① Order number② Product name③ Date of purchase④ Detailed inquiryWe will provide guidance in order after reviewing your submission.

2. Shipping and Receiving of Repaired Items

Please send the product requiring repair to the address we provided.When sending, please be sure to write the following information on the waybill:Also, to prevent loss and confusion, please enclose a memo with the following information:

Please remove any personal belongings from the product before shipping.We are not responsible for the loss of personal belongings included in the package.

3. In Progress

4. Return

Repaired products will be shipped sequentially.We will cover the return shipping costs in full, so please just accept the delivery.

- Frequently Asked Questions -

We cut out intermediaries as much as possible, resulting in prices 50-80% lower than traditional brands.

Made with luxury brand materials

Establishing ethical standards, such as factory working conditions, to ensure fairness to the creators

Many of our partner manufacturers work with prominent brands and are committed to craftsmanship.

For customers who purchased from the Aucentic official website, we offer repair support for the following items.
※ Damage due to external impact or prolonged use is excluded.

Please review the information below and proceed with the steps.

Please send any repair consultations or requests to the email address below.
* Inquiries received on company holidays will be processed in order starting from the next business day.

If you would like a repair, please enter the following information to the extent possible:
① Order number
② Product name
③ Date of purchase
④ Detailed inquiry
We will provide guidance in order after reviewing your submission.

Please send the product requiring repair to the address we provided.
When sending, please be sure to write the following information on the waybill:
Also, to prevent loss and confusion, please enclose a memo with the following information:

Please remove any personal belongings from the product before shipping.
We are not responsible for the loss of personal belongings included in the package.

Repaired products will be shipped sequentially.
We will cover the return shipping costs in full, so please just accept the delivery.